Technical Support

The Service Desk is open from 08:00 to 18:00, Monday to Friday. However, before you contact us please read our FAQ section as it provides answers to recent questions and may help resolve the problem you are encountering.

If you are unable to find a resolution to your problem in our FAQ section, please email details of the request or problem including the following information:

• A one-line summary of the query/problem in the e-mail subject line

A full description of the problem, including:

• Where in the Portal the problem occurred
• What action was in progress immediately prior to the problem occuring
• A description of the difficulties that the problem causes, including any error messages
• If the problem is application related, which Local Planning Authority you are submitting to

Please send your enquiry to

support@planningportal.gsi.gov.uk.

Alternatively, please call us on

0117 372 8200.

Payment Engines

If you are unable to connect to a payment engine, once you have selected the online payment option, please contact us including the above information.
However, if you experience a problem whilst using the payment engine you will need to contact the local planning authority (LPA) as we only provide a link to the payment engine.

LPA contact details can be found in our Local Planning Information section.

Online Appeals

If you have a technical problem with the online appeals/Planning Casework Service (PCS) section of the Portal, please visit the 'Help with the PCS' page. You can also contact the PCS team by email or by phone on 0117 372 6372.

Customer Satisfaction Survey

The Planning Portal Service Management Team is continually looking to refine and improve our customer service. If you would like to tell us what you think of the service we have provided or ways that we can improve then please complete our customer satisfaction survey (customer satisfaction surveys are automatically e-mailed out when an incident raised with the service desk is closed).