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Completing the Agents Details

If you are an Agent working for a company, please enter your details as the contact in the Person details section, and the name of the company in below that against 'Are you acting on behalf of a group or organisation'. 

An agent is someone who is handling the appeal on behalf of the person or organisation making the appeal.

If you are an appellant without an agent click on the No button and move to the appellant details section of the appeal form.

If you are acting as an agent, please click on the Yes button:

Image of the agent details section on the appeal form

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The screen will expand:

Image of the details required when the form is completed by an agent

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When completing the person details this should be the name of the agent acting on behalf of the appellant, the appellant's details should be record in the appellant's section of the appeal form.

If the appellant is a company please record the company name in the Organisation/ Group section within appellant's details section on the appeal form.

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If you have submitted an appeal online before (and the appeal was accepted as valid), click on the Yes button.

The search facility can be used to search for, and re-use, the details we already hold about you:

Image of the agents details recorded

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Once you have entered your surname and postcode, click on the “Click here to find details” button. 

The system will search for your details, where there is more than one option stored in the system a list will be displayed:

Image of the person search screen

Select the appropriate entry using the select button. 

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If there is only one set of information held about you the details will be filled in automatically.

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If you have not used the online service before, or your previous appeal was not accepted as valid, click on the No button.

The screen layout below will be displayed:

Image of the person details section, searching by postcode

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Complete the property name or number field and the postcode field and click on the address finder button.   This will search for the address using the information supplied. 

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If the details are not found, please type the address into the boxes manually.

*Completing the address details

When recording the address please ensure you do not use inverted commas " " or apostrophes '.

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Please confirm how you wish to correspond with us, and provide us with your reference:

Image of the options to correspond with PINS

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If you do not work for a company or other organisation, click on the No button and move to the Appellants details section.

If you do work for a company or other organisation, click on the Yes button, the following screen will be displayed:

Image of the Group or Organisation options available

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If the company or organisation has previously submitted a case online before which was accepted as valid, click on the Yes button

Type the name of the company or organisation in the name field and click on the Organisation finder button.  If the system recognises the name, the details or a list (where more than one option is available) will be displayed, so you can select from the list. 

Otherwise, select the No button and record the details manually.

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If the company or organisation has not submitted a case before, click on the No button, the screen will look like this:

Image of the organisation screen

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Type the name in the Name field.

If the address is different from the address recorded as part of the persons details click on the Yes button, and repeat the process to identify the address.

If the address for the group is the same as the one entered as part of the person details, click on the No button.

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Next - Completing the Appellant's details