Service Report
Service Report
Reporting Period 1st December – 31st December 2010
|
Summary |
This Month |
Cumulative this fiscal year |
|
Number of helpdesk calls handled |
1472 |
3530 |
|
Number of scheduled outages |
3 |
23 |
|
Number of unscheduled outages |
3 |
9 |
|
|
|
|
|
Customer satisfaction levels |
Latest Period |
Cumulative Trend |
|
Customer satisfaction levels (Percentage of customers who are satisfied/very satisfied with our services) |
69% |
84.75% |
|
Portal Performance |
Target |
Actual |
|
Availability of Applications |
99.85% |
95.40% |
|
Availability of Appeals |
99.85% |
99.87% |
Availability is defined as the total hours in each calendar month excluding any planned maintenance.
|
Summary of Portal Usage |
This Month |
Cumulative this fiscal year |
|
Number of visits |
347134 |
5049521 |
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