Service Report

Reporting Period 1st January – 31st January 2010

 

Summary	This Month	Cumulative this fiscal year
Number of helpdesk calls handled	2447	24700
Number of scheduled outages	2	30
Number of unscheduled outages	0	14
Customer satisfaction levels	Latest Period	Cumulative Trend
Customer satisfaction levels (Percentage of customers who are satisfied/very satisfied with our services)	83%	83.25%

 

Portal Performance	Target	Actual
Availability of Applications	99.85%	99.99%
Availability of Development Plans	99.85%	99.93%
Availability of Appeals	99.85%	95.42%
Availability of Applications Register	99.85%	100.00%

Availability is defined as the total hours in each calendar month excluding any planned maintenance.

 

Summary of Portal Usage	This Month	Cumulative this fiscal year
Number of visits	566,108	5,554,046