Quarter 2

Reporting Period 1st July– 30th September 2009

 

Summary	This period	Cumulative this fiscal period
Number of helpdesk calls handled	7104	14797
Number of scheduled outages	8	17
Number of unscheduled outages	1	7
Customer satisfaction levels	Latest period	Cumulative trend
Customer satisfaction levels (Percentage of customers who feel they have had very good/exceptional services)	92.27%	91.7%

 

Portal Performance	Target	Actual
Availability of Appeals	99.85%	99.80%
Availability of Development Plans	99.85%	99.82%
Availability of Applications	99.85%	99.77%
Availability of Applications Register	99.85%	100.0%

Availability is the percentage of agreed service hours the service is available, excluding any planned maintenance.

 

Summary of Portal Usage	This period	Cumulative this fiscal period
Number of Visitors	1654882	3,294,471