Quarter 3

Reporting Period 1st October - 31st December 2009

 

 

Summary	This Period	Cumulative this fiscal period
Number of helpdesk calls handled	7546	22253
Number of scheduled outages	11	28
Number of unscheduled outages	7	14
Customer satisfaction levels	Latest Period	Cumulative Trend
Customer satisfaction levels (Percentage of customers who are satisfied/very satisfied with our services)	86.3%	83.5%

 

 

 

Portal Performance	Target	Actual
Availability of Applications	99.85%	96.35%
Availability of Development Plans	99.85%	95.69%
Availability of Appeals	99.85%	95.25%
Availability of Applications Register	99.85%	100.0%

Availability is defined as the total hours in each calendar month excluding any planned maintenance.

 

 

Summary of Portal Usage	This Period	Cumulative this fiscal period
Number of visitors	1,419,336	4,987,938