Quarter 4

Reporting Period 1st January - 31st March 2009

 

 

 

Summary	This Period	Cumulative this fiscal period
Number of helpdesk calls handled	6236	24910
Number of scheduled outages	11	34
Number of unscheduled outages	2	3
Customer satisfaction levels	Latest Period	Cumulative Trend
Customer satisfaction levels (Percentage of customers who are satisfied/very satisfied with our services)	87%	87.7%

 

 

 

 

Portal Performance	Target	Actual
Availability of Appeals	99.85%	98.77%
Availability of Development Plans	99.85%	98.99%
Availability of Applications	99.85%	99.02%
Availability of Applications Register	99.85%	98.39%

Availability is defined as the total hours in each calendar month excluding any planned maintenance.

 

 

 

Summary of Portal Usage	This Period	Cumulative this fiscal period
Number of visits	1,766,089	6,138,148