Portal Queries

Please refer all Planning Portal related queries to our FAQ section in the first instance. If you are unable to find the answer to your query, please submit your question using the ‘Ask a Question’ tab on our FAQ page.

Please see below for contact information for specific types of queries, dealt with by other teams in the Portal.

News

If you have any comments or queries about our news service or newsletter, please send them to our Editorial team at editorial@planningportal.gsi.gov.uk.

Marketing

The Marketing team is responsible for dealing with press enquiries, requests for marketing collateral, providing details of training events and arranging partnerships with other organisations.

If you have any queries or require further information, please contact the marketing team at marketing@planningportal.gsi.gov.uk.

LPAs

The Sales team are responsible for managing Local Planning Authority (LPA) accounts and arranging workshop events. Please direct enquires to the appropriate Regional Account Manager.

Account Manager contact details, and areas of responsibility, can be found on the ‘Government User Home » Information for LPAs » Working with us » Contact Us page.