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Using CDs

Aim:

To help local authorities submit a larger proportion of documentation in electronic form.

Advice:

Please make every effort to keep your submissions smaller than 5MB.  Here are some things you can do.

  • do not scan more than one document into a single file;
  • send each picture, photograph, map or drawing as a separate file;
  • if a document has appendices, please scan each as a separate document together with any covering sheet.  This will help staff to ensure the document is assembled in the correct order for the Inspector;
  • if a document is large, break it down into sensible parts, and name them accordingly.

You can send supporting documentation for the online questionnaire to us with the questionnaire itself - provided that each document is no larger than 5MB.  You can also send in other documentation - with the same size limit - using the 'Comment on this case' facility.  Please see the eSubmissions and e-mails advice page for further guidance.

If you aren't able to make your document any smaller, you can send documents over 5MB to us by e-mail to the e-mail address at the top of the appeal start letter.  Our system will allow e-mails up to around 10MB but please contact the Case Officer before you send such e-mails to ensure that there is sufficient space in their In box to receive it.  You should also note that your own e-mail system may have limits on outgoing messages.

If you are dealing with a particularly large case, or have a significant number of documents to send us, you may feel that it would be better to send them on CD.  We are now offering this service on a trial basis. 

Please note that:

  • The files should all be in an acceptable file format.
  • You should still try to ensure that the file sizes are as small as possible - see acceptable file sizes.
  • You should use descriptive names for the contents of each electronic file.
  • You should not put the files into separate folders - unless it is to separate specific documents belonging to different appeals.  In this case, the folders should be clearly marked with the appeal reference.
  • Each CD should be clearly marked with the case reference number and sent to the External Customer Team (Room 4/15 Hawk Wing, Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN) rather than direct to the Case Officer.