Planning Portal

 
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Technical Support and Service Desk

The Service Desk is open from 09:00 to 17:00, Monday to Friday. However, before you contact us please read our FAQ section as it provides answers to recent questions and may help resolve the problem you are encountering.

If you are unable to find a resolution to your problem in our FAQ section, please email details of the request or problem including the following information:

  • A one-line summary of the query/problem in the e-mail subject line
  • A full description of the problem, including:
    • Where in the Portal the problem occurred
    • What action was in progress immediately prior to the problem occurring
    • A description of the difficulties that the problem causes, including any error messages

Please be aware that we are primarily technical support for the Planning Portal website and therefore we are unable to answer any planning related queries. If you do have any questions regarding planning please contact your local planning authority.

Please send your enquiry to support@planningportal.gov.uk.  Alternatively, please call us on 0303 444 8800.

Payment Engines

If you are unable to connect to a payment engine, once you have selected the online payment option, please contact us including the above information.

However, if you experience a problem whilst using the payment engine you will need to contact the local planning authority (LPA) as they are responsible for the actual online payment engine whilst we only provide a link to their service.

Find local planning authority contact details

Online Appeals

If you have a technical problem with the online appeals/Planning Casework Service (PCS) section of the Portal, please contact the PCS team at pcs@pins.gsi.gov.uk or by phone on 0303 444 5000*.

*Please note that calls may be monitored for quality and training purposes.