Frequently Asked Questions

Our most frequently asked questions relate to queries about:

• Forgotten passwords or forgotten usernames
• Questions about supporting documents for planning applications
• Questions about the 2009 Non-Material Amendments or Extending Time Limits forms

We have organised our Frequently Asked Questions by subjects:

Online application system

Common questions and answers about using the Planning Portal’s service for creating and submitting applications electronically:

• Starting An Application Online
• Application Overview
• Forms and Certificates
• Supporting Documents - General Queries
• Supporting Documents - Adding/Uploading/Editing Documents
• Payment and Submission
• After Submission
• Archiving planning application attachments

Using our website

• Advice on how to use our website, such as what to do if you forget your username or password.

Planning permission

Some answers to the most commonly asked questions about planning permission:

• Planning permission around the home
• Permission for businesses and farms
• Planning and Building Regulations
• Starting work

The planning application process

Answers to frequently asked questions about the planning application process including how much it will cost and the process the council follows:

• The Application Process
• The Decision
• Supporting Documents

Other common planning queries

• A collection of our most common queries about planning in general.

Online Appeal System

• The Planning Inspectorate provides its own FAQ on use of the online appeals system.

Other help and advice on the Planning Portal

Help Centre & Contact Information

If you would like some more help to resolve your planning or building regulations query, or an issue with our website or services, please use our Help Centre to find out more and/or the appropriate contact details.