Please choose the help video you wish to view from the list below: Please note that these videos are hosted on Youtube. If you cannot view the videos, please ensure that you have Adobe Flash player installed on your computer. If you are on a managed IT system and cannot view the videos, you should check with your IT department to see if access to the 'youtube.com' domain is being blocked and/or that your computer has the necessary software installed.
All the videos also have subtitles available and transcripts for your reference.
![]()
© Crown Copyright 2009