The Customer Support Line telephones are answered between 08:00 - 16:45 Monday to Thursday and 08:00 - 16:30 on a Friday.
Our Customer Services team provides you with a single point of contact to access all of the Planning Inspectorate's services in England, including:
If your query is to do with an appeal in Wales then you will need to contact our office in Wales on 029 2082 3866.
If you have an appeal under consideration you should already have been given the name and number of the case officer dealing with your appeal on one of our letters. If you require more general information or help then please contact the customer services team on:
0117 372 6372*
The Customer Support Line telephones are answered between 08:00 - 16:45 Monday to Thursday and 08:00 - 16:30 on a Friday. Outside of these times messages are received on our voicemail.
Alternatively, our e-mail address is:
The postal address for general enquiries (England) is:
The Planning Inspectorate
Room 3/05 Kite Wing
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN
The postal addresses for completed appeal forms (England) are:
Enforcement and Lawful Development Certificate appeals
The Planning Inspectorate
PO Box 326
Bristol BS99 7XF
Other appeals
The Planning Inspectorate
Registry/Scanning
Room 3/01 Kite Wing
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN
You may wish to read our frequently asked questions page before you contact us as this may help answer your query.
If you require a copy of a decision please contact the Customer Support Line on 0117 372 6372* or via e-mail at dl.library@pins.gsi.gov.uk For more information see our Frequently Asked Questions
For queries relating to our online appeals service, please contact the Customer Support Line on 0117 372 6372* or by e-mail to pcs@pins.gsi.gov.uk.
For queries relating to anything else on this site, please check Frequently Asked Questions or view the 'Contact Us' section.
*Please note that calls may be monitored for quality and training purposes.
The content on this page is the responsibility of the Planning Inspectorate.
