Planning Portal

 
  1. Planning
  2. Appeals
  3. Customer Support

Customer Support

The Customer Support Line telephones are answered between 08:30 - 16:30 Monday to Friday.

Our Customer Support team provides you with a single point of contact to access all of the Planning Inspectorate's services in England, including:

If you have an appeal under consideration you should already have been given the name and number of the case officer dealing with your appeal on one of our letters. If you require more general information or help then please contact the customer support team on:

0303 444 5000*

Please note: The only way to submit an appeal is by post or via the Planning Portal. Appeal forms can't be emailed.

The Customer Support Line telephones are answered between 08:30 - 16:30 Monday to Friday. 

Alternatively, our e-mail address is:

enquiries@pins.gsi.gov.uk

Our twitter account @PINSgov.

The postal address for general enquiries (England) is:

The Planning Inspectorate
Room 3/13
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN

The postal addresses for completed appeal forms (England) are:

Enforcement and Lawful Development Certificate appeals
The Planning Inspectorate
PO Box 326
Bristol BS99 7XF

Other appeals
The Planning Inspectorate
Registry/Scanning
Room 3/01 Kite Wing
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN

You may wish to read our frequently asked questions page before you contact us as this may help answer your query.

Wales

If your query is to do with an appeal in Wales then you will need to contact our office in Wales on 029 2082 3866.

Copies of Decisions

If you require a copy of a decision please contact the Customer Support Line on 0303 444 5000* or via e-mail at enquiries@pins.gsi.gov.uk For more information see our Frequently Asked Questions

Online appeals

For queries relating to our online appeals service, please contact the Customer Support Line on 0303 444 5000* or by e-mail to pcs@pins.gsi.gov.uk.

Planning Portal

For queries relating to anything else on this site, please check Frequently Asked Questions or view the 'Contact Us' section.

*Please note that calls may be monitored for quality and training purposes. 

View our Welsh Office contact details