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Customer Support

Customer Support Christmas Opening Hours

Wednesday 24th December – Wednesday 31st December [inclusive] 09:00-14:00 [Closed 25th and 26th December]

Normal Hours of 08:30- 16:30 resume on Friday 2nd January

Seasonal Timetable Deadlines

Parties who are required by their existing appeal / other casework timetable to submit documentation during the Christmas and New Year period, (w/c 22nd & 29th December 2014) should make every effort to comply with stated deadlines. If information is due to be submitted on a Bank Holiday then please ensure it is submitted prior to that date.

Where this is not possible, you should contact your designated Case Officer beforehand to discuss. It should be noted that if a later submission date is required, it would be unreasonable to extend any deadline later than -

5th January 2015 - for Householder and Commercial Appeals
12th January 2015 - for all other appeal and casework types (excluding Bespoke)

This only applies to appeals in England.

 

The Customer Support Line telephones are answered between 08:30 - 16:30 Monday to Friday.

Our Customer Support team provides you with a single point of contact to access all of the Planning Inspectorate's services in England, including:

If you have an appeal under consideration you should already have been given the name and number of the case officer dealing with your appeal on one of our letters. If you require more general information or help then please contact the customer support team on:

0303 444 5000*

Please note: The only way to submit an appeal is by post or via the Planning Portal. Appeal forms can't be emailed.

The Customer Support Line telephones are answered between 08:30 - 16:30 Monday to Friday. 

Alternatively, our e-mail address is:

enquiries@pins.gsi.gov.uk

Our twitter account @PINSgov.

The postal address for general enquiries (England) is:

The Planning Inspectorate
Room 3/13
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN

The postal addresses for completed appeal forms (England) are:

Enforcement and Lawful Development Certificate appeals
The Planning Inspectorate
PO Box 326
Bristol BS99 7XF

Other appeals
The Planning Inspectorate
Registry/Scanning
Room 3/01 Kite Wing
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN

You may wish to read our frequently asked questions page before you contact us as this may help answer your query.

Wales

If your query is to do with an appeal in Wales then you will need to contact our office in Wales on 029 2082 3866.

Copies of Decisions

If you require a copy of a decision please contact the Customer Support Line on 0303 444 5000* or via e-mail at enquiries@pins.gsi.gov.uk For more information see our Frequently Asked Questions

Online appeals

For queries relating to our online appeals service, please contact the Customer Support Line on 0303 444 5000* or by e-mail to pcs@pins.gsi.gov.uk.

Planning Portal

For queries relating to anything else on this site, please check Frequently Asked Questions or view the 'Contact Us' section.

*Please note that calls may be monitored for quality and training purposes. 

View our Welsh Office contact details