In order to make comments on an appeal, you will first need to search for the appeal you are interested in.
The quickest way to search is to enter the final part of the appeal reference, e.g.:
Important: We are in the process of moving from one casework system to another. During this short transitional period appeals are split across two systems and you may have to check both facilities to find the appeal you wish to view.
Use our new search where the appeal reference begins with a 3 (e.g. 3123456).
Use our old search where the appeal reference begins with a 2 (e.g. 2123456).
If you cannot find your appeal on the old search and you know it has been accepted as valid please use the NEW search above as it may have already been moved. By the end of the transitional period all appeals will be available on the new search.
If you are unsure, contact our Customer Support Team. Tel: 0303 444 5000. Email: email@example.com.
To comment on an appeal it must be valid, have started, permit representations at appeal stage, and the deadline for the submission of representations must not have passed. Comments submitted after the deadline may be considered invalid and returned to the sender.
The deadlines (representation due dates) are published on the Case Summary page.
You can send us individual documents using these facilities, but each one must be no bigger than 5MB.
Please be aware that we do not routinely publish all documents. Where they aren’t available, you should be able to view them at the offices of the relevant local authority dealing with the appeal, and sometimes, the local authority may also have published them on their own website. You may want to read these documents before commenting. We recommend using Adobe Reader 9 or higher to view PDF documents.
Problems submitting or obtaining a copy of your comments
If the receipt screen isn't displayed or you have problems obtaining a copy of your comments form, please do not re-submit. You should e-mail our Customer Support Team at firstname.lastname@example.org providing your details and the reference number of the appeal and inform us that you were trying to submit comments online. We will check our system and let you know if we have received your representation.
If the deadline is due to expire, please use the Case Officer’s email address to send us your comments. You can find the Case Officer’s email address on the Case Summary page.