Planning Portal

 
  1. Planning
  2. Working with LPAs
  3. Working with LPAs to improve planning services

Working with LPAs to improve planning services

We have developed excellent partnerships with LPAs to change the culture of planning and provide accessible, open and transparent online planning services to citizens and professionals. Around 70 per cent of applications are now submitted online. With financial and resource constraints on both central and local government, we need to tackle further obstacles to realise a truly online planning service. This section offers practical information and resources to support LPAs working with us.

Smarter Planning

Smarter Planning is a partnership between local planning authorities, agents and the Planning Portal supporting and encouraging best practice in the online submission of planning applications.

Supporting development managers

We need to ensure that any duplication of process is removed; smarter ways of working and communicating are introduced; and that we fully utilise technology to achieve a return on investment and encourage a channel shift to communities to self-serve and interact online.

LPA online application statistics and website referrals

Find statistics on your online application stats and how this compares with neighbouring LPAs and nationally. We can also track traffic (or visits) to the Planning Portal and the source of referral (i.e. LPA website) which may also be of interest.

Community Infrastructure Levy: Information for Local Authorities

These templates should be adapted as required and used in connection with administration of the collection of the Community Infrastructure Levy.

Online Appeal Service Help

Help and information on the use of the Planning Inspectorate's services including online appeals, householder appeals, notifications and EIA checklists

Did you know that plans are a common cause of invalid applications?

The Planning Portal is working hard to address this by asking all Local Authorities who don’t offer their own plans or have a preferred supplier to direct users to the Planning Portal’s ‘Buy a Plan’ service.

National Planning Casework Unit

The NPCU was set up in March 2011 to process planning casework previously handled by the Government Office Network. It handles a wide range of case types, where the Secretary of State has a statutory role.

National Planning Policy Framework - LPA helpline

To assist with any questions that local planning authorities may have about the implications of the Framework for plan making or decision taking, a helpline has been established jointly between the Local Government Association, the Planning Inspectorate and the Department for Communities and Local Government.

The helpline is available from 9am until 4pm, Monday to Friday until further notice, on 0303 44 45500.
You can also email queries to: planningframework@communities.gsi.gov.uk.

Find out more about the National Planning Policy Framework.