Service Desk

The Planning Portal Service Desk provides users with a single point of contact for technical help and guidance on the use and availability of the Planning Portal. While handling incidents and requests, we aim to deliver:

• Excellent support for Planning Portal services
• Responses to all Service Desk enquiries within one working day of receipt
• Answers to Frequently Asked Questions (FAQs), so that users can find solutions to common questions and problems
• Answers to queries on access, availability and forthcoming changes as well as general troubleshooting

 

For more information on the areas in which we provide assistance please visit our Responsibilities page.

The Planning Portal Service Desk is available between 08:00 and 18:00, Monday to Friday (excluding Bank and Public Holidays).  Outside of these service times messages can be e-mailed or left on our voicemail.

For more information on how to contact us and other relevant parties, please visit the Contacts and Links page.

Finally, we are unable to answer queries in connection with any planning applications under consideration or any other planning related matter, please note that you will need to contact your local planning authority directly regarding these queries.

Customer Satisfaction Survey

The Planning Portal Service Management Team is continually looking to refine and improve our customer service. If you would like to tell us what you think of the service we have provided or ways that we can improve then please complete our customer satisfaction survey (customer satisfaction surveys are automatically e-mailed out when an incident raised with the service desk is closed).